WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you arrange a contract through us, speak with a member of our team, request to receive communications, receive quotations, or use our website.

This personal data includes your:

contact details including name, email, telephone number and site, billing address meter details including MPAN / MPR, kVA, voltage, AMR status contract details including contract start and end dates, consumption information direct debit details to provide information to energy suppliers to help us provide you with the products and services that we provide.

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways: (i) bill validation purposes; (ii) to source and negotiate energy renewal prices from supplier on the market; (iii) discuss ongoing queries with your energy supplier; (iv) manage the transfer of contracts between suppliers; or (v) contact you to provide information about upcoming energy renewals.

PROTECTION and MANAGEMENT of Your Personal Data

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.

Retention of your Personal Data

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Online Energy account.

YOUR RIGHTS Relating to Your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact our Data Protection Officer at our Privacy Office at:

Privacy Office, Online Energy Ltd, Walker House, Exchange Flags, Liverpool, L2 3YL

You may also send us an email at hello@onlineenergy.co.uk

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