Frequently Asked Questions


Get a quick quote and save up to 46%

How do I use Online Energy to compare energy prices?

Our process is simple. All you need to do is enter your postcode and follow the three step process, entering some details about your energy and business. Our online pricing engine will search the market and provide you with the best offers for your business energy online in 60 seconds.

What information do I need to provide to compare business energy prices?

Simply enter your postcode, contract end date and some details about your business to start comparing business energy quotes online.

Can I switch my business energy online?

Yes! Our industry leading online process enables our customers to switch their business energy entirely online, saving time and money.

How much could I save on my energy bill if I switch with Online Energy?

Typically, Online Energy customers can save over 35% compared to their energy suppliers deemed rates when they switch.

What happens with my current supply contract if we switch online?

We have invested heavily in technology that will manage the transfer of every supply keeping the full switching service online. We manage this at every stage of the process.

How do Online Energy get paid?

Our fee is included within the unit rates offered. Our fees are the same with every supplier which means you can relax knowing that you are choosing the lowest price and best supplier for your business.

What is the difference between domestic energy and business energy?

The main difference between the two is price. Business energy prices are usually lower than domestic energy prices. Domestic customers can also not buy gas and electricity separately in the same businesses can. However, businesses also must pay an additional 15% VAT on their energy bill compared to domestic customers.

Who supplies my business energy?

If you have just moved to a new property, the best way to find your current supplier would be to contact the previous building owner or landlord to find out who the energy supplier is.

What is a smart meter?

A smart meter comes with a small device that you can use to see how much gas and electricity you are consuming. This allows you to monitor and reduce energy usage in your business.

Does my business need a half-hourly meter?

Your business will need a half-hourly meter if you have a peak electricity usage of 100 KW or above.

Are business energy prices capped?

Business energy prices are not capped but you will receive government support. All businesses benefit from the Energy Bill Relief Scheme until the end of March 2023. Click here to find out more.

What information do I need to switch energy contracts?

Before we can compare energy deals we will need:

  • Business name
  • Contact details
  • Business address
  • MPAN / MPR number

What is an MPAN?

This stands for Meter Point Administration Number, which is used to identify individual electricity supply points. This is usually a 21-digit number. You will usually be able to find this number on a recent electricity bill. This number is needed when you switch suppliers to identify your supply point or property.

How long can I fix my contract?

Businesses can usually fix energy contracts for up to five years. This can depend on the energy supplier you go with and the current market state.

What is a deemed contract?

Deemed or out-of-contract rates are usually amongst the supplier’s highest rates. You will end up on deemed rates if you don’t agree upon a new contract price before your current energy contract ends.

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