Ofgem to review the energy market

25th Aug 2023 | Mollie Pinnington | 3 minute read

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With the current energy market affecting households and businesses alike, the energy regulator, Ofgem, has introduced significant reforms.

These reforms are designed to offer much-needed relief to energy consumers and to promote fairer energy pricing.

Recently we have witnessed energy consumers grappling with skyrocketing prices and subpar services from energy suppliers. Consumers have been at the mercy of unpredictable price surges, with many facing financial strain as a result.

Moreover, the quality of service has left much to be desired, with customer complaints ranging from prolonged service disruptions to inadequate customer support. This dismal state of affairs calls for urgent regulatory intervention to protect consumers and ensure the provision of reliable, affordable energy services.


What does Ofgem hope to do with stricter reforms?

Ofgem's strategy involves conducting a comprehensive market review of all energy suppliers. The regulator intends to uncover any failings and address them proactively, thereby safeguarding the interests of energy consumers and bringing stability to the market.

In addition to the comprehensive market review, Ofgem aims to enhance consumer protection, particularly concerning energy purchases. This involves implementing stringent rules on transparency and disclosure to prevent consumers from falling victim to hidden charges and unfair contract terms.

Moreover, Ofgem is determined to increase competition amongst suppliers. By encouraging new entrants into the market and preventing anti-competitive practices, the regulator hopes to drive down prices and improve the quality of service.

Non-domestic consumers, such as businesses and organisations, are also on Ofgem's radar. The regulator plans to introduce specific safeguards for these consumers to ensure they are not disadvantaged by their unique energy needs and consumption patterns. These measures form part of Ofgem's broader objective of rebuilding consumer trust and restoring fairness in the energy market.



What reforms will be put in place?

As part of the reform process, Ofgem will leverage regulatory powers to better protect consumers. The regulator will establish more stringent oversight over energy suppliers' business practices, enabling them to intervene and take corrective action when necessary. This includes the ability to penalise suppliers who fail to comply with regulatory standards and to mediate disputes between consumers and suppliers.

To strengthen consumer protection, Ofgem will also enhance transparency requirements. Suppliers will be obliged to provide clear, easily understandable information about pricing, contract terms, and service quality. This empowers consumers to make informed decisions and to hold suppliers accountable for their performance.

Finally, with the extension of their powers, Ofgem can enact measures to foster a more competitive market. This includes creating favourable conditions for new market entrants and preventing established suppliers from engaging in anti-competitive behaviours. By stimulating competition, Ofgem aims to drive down prices and encourage innovation in service provision, ultimately benefiting the consumer.


How is this going to help your business?

With the implementation of these reforms, Ofgem aims to put an end to the overcharging of businesses on deemed rate contracts. Deemed rate contracts often result in businesses paying much more than necessary for their energy usage, placing an undue financial burden on them. By introducing stricter regulations and increasing transparency, Ofgem hopes that businesses will be better informed about energy contracts and pricing structures. This should prevent them from falling into costly deemed rate contracts, ultimately leading to fairer pricing and significant cost savings for businesses.


Additional Protections for Vulnerable Businesses

Recognising the unique energy needs and potential vulnerabilities of certain businesses, Ofgem is extending additional protections to targeted sectors. This includes care homes, social housing providers, and mobile home parks, which may face specific challenges in managing their energy consumption and costs.

For care homes and social housing providers, these additional protections will consider the critical nature of their services and the importance of a reliable, cost-effective energy supply. Ofgem will work closely with these sectors to understand their specific needs and to ensure that energy contracts are structured in a way that supports their operational requirements and budgetary constraints.

Similarly, for mobile home parks, Ofgem will consider the unique infrastructure and energy needs of these communities. The regulator will implement measures to ensure fair pricing, reliability of supply, and access to customer support, acknowledging the specific challenges that mobile home parks may face in navigating the energy market.

These additional protections underscore Ofgem's commitment to a fair and inclusive energy market, where all consumers, including vulnerable businesses, are empowered and protected.

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